On this page
  1. Published contact channels
  2. What to have ready when you call
  3. Common requests
  4. How to escalate an unresolved issue
  5. FAQs
Key takeaways FigureLoansApp cannot access Figure accounts. Call or email Figure Lending directly, request payoff statements early, and escalate unresolved issues to the CFPB.
Important: FigureLoansApp is an independent review site, not Figure Lending. We cannot access accounts, take payments, or answer account questions. Always verify contact details on figure.com before sharing personal information.

Published contact channels

ChannelDetailsBest for
Phone(888) 819-6388, as listed on Figure Lending's BBB profileApplications, payoffs, urgent account issues
Email[email protected], as reported by BenzingaDocument questions and non-urgent requests
Online accountSign in through figure.comStatements, payment due dates, payment history
Website chatAvailable on figure.com pagesQuick application questions

Contact details can change. Use the numbers shown on your loan documents or on figure.com if they differ from this list.

What to have ready when you call

  • Your loan or application number
  • The property address on the loan
  • Your last payment date and amount
  • Any letters or emails related to your question

Common requests

Requesting a payoff statement

If you are selling, refinancing, or paying off early, ask for a written payoff statement with a good-through date. Borrowers report that payoff processing and lien release can take 7 to 10 business days, so request it early. There is no prepayment penalty, but the origination fee is not refunded.

Redrawing funds

During the first five years, principal you have repaid can be borrowed again. Ask how to request a redraw and what rate will apply. See how redraws work.

Application status

Applicants can check status online or by phone. See our application guide for typical timing and documents.

How to escalate an unresolved issue

  1. Ask for a supervisor and a reference number, and follow up in writing.
  2. Submit a complaint to the Consumer Financial Protection Bureau.
  3. Contact your state's financial regulator; Figure Lending's licensing is listed on NMLS Consumer Access under NMLS #1717824.

See what other borrowers report in our customer reviews summary.

FAQs

Can FigureLoansApp help with my Figure account?
No. We are an independent publication with no access to Figure systems. Contact Figure Lending directly.
How long does a lien release take after payoff?
Borrowers commonly report about 7 to 10 business days for payoff processing and lien release, though county recording times vary.

Sources: BBB Figure Lending profile, Benzinga Figure review, Figure Lending published information. Verify all contact details on figure.com.

Written by the FigureLoansApp Editorial Team

Our team researches home equity products using lender disclosures, NMLS records, CFPB data, and independent reviews. Every figure is fact-checked before publishing and pages are re-reviewed regularly. Our editorial standards · Report an error

Keep reading

Customer reviews and complaintsWhat borrowers praise and report.Is Figure Loans legit?Licensing, ratings, and legal history.Check your rateApplication steps and the documents you need.