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Summary Borrowers mostly praise the speed and ease of the application. Complaints cluster after closing: payoff processing, lien releases, and surprise at the full-draw structure.
Ratings at a glance
| Platform | Rating | Notes |
|---|---|---|
| Trustpilot | About 4.5 out of 5 | Roughly 5,000 reviews in 2026; the company invites customers to review |
| Better Business Bureau | Not accredited | Individual reviews skew negative and focus on servicing |
| The Mortgage Reports | Complaint rate noted | Reported more than two complaints per 1,000 loans underwritten |
What customers praise
- Speed: many reviews mention approval and funding within days.
- Simple process: less paperwork than previous mortgage or refinance experiences.
- Helpful staff: reviewers often name individual loan processors who guided them.
Most common complaints
- Full draw surprise: some borrowers expected a draw-as-needed line and were surprised the full amount was deposited. Read our full draw guide before applying.
- Payoff and lien release delays: reviewers describe waiting about 7 to 10 business days for payoff processing and lien release.
- Servicing communication: difficulty reaching a specialist after closing, and escrow or insurance charges continuing after a home sale.
- Fees: frustration with the size of the origination fee.
How to avoid the common problems
- Request only the amount you need, since the full line funds at closing.
- Confirm the origination fee in dollars before you sign.
- When selling or refinancing, request a written payoff statement early and confirm the lien release in writing.
- Keep copies of all closing documents and payment confirmations.
- If an issue is not resolved, file a complaint with the CFPB, which forwards it to the company for a response.
For licensing and legal history, see Is Figure Loans legit?, and for contact options see Figure customer service.
FAQs
Are Figure Loans reviews mostly positive?
On Trustpilot, yes, with an average of about 4.5 out of 5. BBB reviews are more negative and focus on issues after closing.
Where can I report a problem with Figure?
Contact the lender first. If the issue is not resolved, you can file a complaint with the Consumer Financial Protection Bureau or your state's financial regulator.
Sources: Trustpilot Figure profile (2026), BBB Figure Lending profile, The Mortgage Reports Figure review (2026). Review themes are summarized by FigureLoansApp; individual experiences vary.
Disclosure: Review data is summarized from each lender's public information and independent reviews cited on this page, checked in October 2026. Terms change often. Confirm current rates, fees, and availability with each lender. FigureLoansApp is not affiliated with any lender named here.
Our team researches home equity products using lender disclosures, NMLS records, CFPB data, and independent reviews. Every figure is fact-checked before publishing and pages are re-reviewed regularly. Our editorial standards · Report an error